18 June 2012

Blackberry 9360 email setup trouble

So you've gone and got yourself  a Blackberry, let me first extend my condolences, if there is one brand of phone I will avoid like the plague because of just how darned confusing they like to make things, it is this one.

For those of you having issues with adding your personal email account to the phone let me try to help, because of all the help my father recieved from both the place of purchase and Vodaphone which was of very little use, it was a 2-3 hour sit down at the computer by myself that actually got the thing working.

Lets get started!

During setup some of you will discover that the email setup is asking for your enterprise account details this is a business account email set up. You dont want this!

The first thing you need to do is set yourself up a log-in with your provider in our case Vodaphone on your computer/laptop.

Next you should inform them that you want the Blackberry Internet Service. Through Vodaphone this can be done on the website by going to Add-ons and simply clicking to add Blackberry Internet Service be warned however this will cost you £5.00 every 30 days!........
......... Unbelievable I know, isn't it enough you bought the phone and will be buying credit/paying a monthly bill!

If you havent already, set up your internet connection through the phone not forgetting to switch on the wireless connection.

When this is done you should do a hard reboot just so we know everything is set right, that means pull off the back and remove the battery without turning off the phone for about 30 seconds.

30 seconds later, put it all back together. And wait the 5 mins for it to reload. I suggest going to make a cuppa.

You should now notice (but it'll be very small) but at the top right hand corner you have a BB logo.

Go back into setup and email. You should now see a Blackberry log-in page.

You need to create a log in unless you have one, if so lucky you, if not its difficult it took me several attempts, your password will need to not have any numbers or letters that are the same AT ALL something like 'bracknell' just wont do you'd have to change it to 'bracknel1' or 'brackne1l'. see what I mean?

With a successuful set up you'll be prompted to enter your email details and given a few minutes a logo will appear on your home screen and shortly all your emails will load.
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If none of the above worked I'd suggest checking your Host Routing which you can find by clicking options> device> advanced system settings> Host routing table
If there is nothing on the screen except a browser style box at the top then try clicking the BB menu button and registering. After this try the hard reboot and recheck, if the box is full of text you were successful if not you may want to contact Blackberry direct or whomever you purchased the phone from.
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Purchaser, Vodaphone and even yes Blackberry themselves did not provide us with half this information. I hope if you've stumbled upon this blog that it has helped you in setting yours up.

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